Privacy Policy

1. Introduction

Technical Resource Center LLC ("TRC PRO", "we", "us", or "our") operates the TRC PRO Ads website and service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using TRC PRO Ads, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

When you register for our Service, we collect:

• Business Information: Business name, category, description, address, city
• Contact Information: Owner/contact name, phone number, email address, website URL
• Email Preferences: Desired professional email username
• Visual Content: Business logo/images you upload
• Payment Information: For paid plans, we collect Zelle confirmation IDs (we do not store banking details)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages
• Analytics Data: How you interact with our Service (views, clicks, searches)
• Device Information: Device type, unique device identifiers
• Location Data: General geographic location based on IP address

2.3 Public Information

Please note that the following information will be publicly visible in our directory:

• Business name and category
• Business description
• Business logo/images
• Contact phone number
• Business address
• Website URL
• Your QR code (linking to your listing)

Your email address is NOT publicly displayed in the directory for security and privacy reasons.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To create and maintain your business listing
• Email Services: To set up and manage your professional email account
• QR Code Generation: To create personalized QR codes for your business
• Communication: To send you service updates, confirmations, and support messages
• Payment Processing: To verify Zelle payments and activate paid plans
• Improvement: To analyze usage and improve our Service
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

4.1 Public Directory

Your business information (excluding your email address) is publicly displayed in our directory and accessible to anyone visiting our website.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Email hosting (ServiMagico, our subsidiary)
• Website hosting and infrastructure
• Analytics and performance monitoring
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Protection of users or the public

4.4 Business Transfers

If TRC PRO is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: We use SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Monitoring: Regular security audits and monitoring for suspicious activity

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

• Your business listing is active
• Needed to provide you with services
• Required for legal, tax, or regulatory purposes

If you delete your account, we will remove your listing from the public directory within 7 business days. However, we may retain certain information for legal compliance and legitimate business purposes.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your business listing information at any time

7.2 Deletion

You may request deletion of your:

• Business listing
• Professional email account
• Personal information (subject to legal retention requirements)

7.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Contacting us at ads@servimagico.com

Note: You cannot opt out of service-related communications (registration confirmations, payment receipts, security alerts).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Service
• Improve user experience
• Analyze traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites (e.g., business websites listed in our directory). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at ads@servimagico.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Updating the "Last Updated" date at the top of this policy

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: